Situational Communication:
Relating Styles™

The "soft" skills are the hard skills. Situational Communication: Relating Styles™ is one of the most successful interpersonal skills seminars in North America. For the past 20 years, The Lachlan Group has taught this proprietary seminar to executives, managers, banking, accounting, insurance, healthcare, sales, manufacturing and hi tech professionals. They have learned how to use their strengths to control high impact interactions for "results and enhanced relationships".

The Situational Communication: Relating Styles™ seminar is conceptually integrated and research based; using simulations, case studies and behavioral profiles and feedback to facilitate learning. The seminar is based on a systematic, developmental approach to high impact interpersonal interactions. Participants learn how to size up a situation quickly and select the most appropriate Relating Style to reach a successful and effective outcome. The seminar helps people develop the confidence, knowledge and skills necessary to control high impact interactions in a fair, firm and friendly manner.

To learn more about the Situational Communication: Relating Styles™ Process, click on the model at the top of the page. If after viewing the model and reading the brief description of the seminar below, you would like to learn more about Situational Communication: Relating Styles™, click on the cover to the right and we will e-mail you a complimentary electronic version of our eight (8) page summary.

Below is a brief description of the 2-day Situational Communication: Relating Styles™ seminar.

Situational Communication:
Relating Styles™

OBJECTIVES:
  • To learn how to control interactions in order to improve your results and your relationships.
  • To develop confidence and skill in communication situations which are higher in sensitivity, potential risk and consequences, e.g., negotiations, delivering "bad news", sales and service, and communicating upwards and across reporting lines.
  • To improve speed and effectiveness in achieving results through clear, positive communication.

DESCRIPTION:
  • This dynamic semianr is designed to help you do 5 things:

1) get results from high impact interactions with people;
2) talk openly and directly about issues;
3) express your wants and needs clearly and appropriately;
4) improve your collaborative efforts by learning to adapt to o the styles of others, even those who are "difficult" and
5) understand your co-workers, bosses and subordinates 12through a systematic process that is easily learned.

The seminar is highly participative and interactive, involving: simulations, case studies, skill practices, and a supportive exploration of your Relating Style strengths and weaknesses through "self" and "other" feedback questionnaires and profiles.

LENGTH: 2 days

TOPICS INCLUDE:
  • How to build supportive results-oriented relationships with colleagues and clients.
  • How to confront problematic situations constructively.
  • How to know when and how not to make a bad situation worse.
  • How to deal with difficult/negative people.
  • How to engage the emotions to develop commitment.
  • How to use negotiating techniques that get results without losing the relationship.
  • When and how to defer, listen and remain silent.

TARGET AUDIENCE:
  • All management, sales and professional staff.
  • All individuals who manage high impact interactions.

FACILITATOR:
  • Dr. Donald L. MacRae, seminar author and
    President of The Lachlan     Group, consultants to management.

PARTICIPATION:
  • Maximum of 20 participants.

TRAINERS:
  • Train-the-trainer seminars are available.